Refund & Cancellation

Certain enterprise packages that include custom scheduling, printed materials, or third-party venue deposits may carry partial non-refundable components described in the order form. Digital downloads delivered in full at purchase are not eligible for refund once accessed. If a cohort is rescheduled due to force majeure, fees transfer to the new dates rather than automatic refunds, except where law requires otherwise.

Email welcome@cloudvaultcore.one with your enrollment reference, participant names, and whether you seek transfer or refund. Enterprise clients should copy their procurement contact. We confirm receipt within three business days for requests received Monday through Friday, Korea Standard Time.

Individual participants who cancel at least fourteen days before the cohort start date may receive a full refund of tuition paid to Sentinel Forge Academy for that cohort, minus any non-refundable pass-through fees disclosed at purchase. Cancellations within fourteen days may receive a fifty percent credit toward a future cohort within twelve months, except where mandatory consumer rules require a full refund. No-show without notice is non-refundable.

Upon approval, finance initiates repayment to the original payer where feasible. For bank transfers, we may request account confirmation documentation. Credits for future cohorts are recorded with explicit expiration dates. Partial completion mid-cohort is handled case-by-case; we evaluate compassionate circumstances but do not guarantee proration.

This Refund & Cancellation policy applies to programs sold directly by Sentinel Forge Academy through its enrollment desk. Partner resellers may apply separate policies required by their contracts; participants should verify which entity invoices them. Disputes about scope are resolved under the Terms of Use governing law clause unless consumer law mandates otherwise.

Approved refunds are initiated within ten business days and may take additional banking days to appear depending on intermediaries. If a refund fails due to incorrect banking details, we will request corrections and restart the timeline upon receipt. Credits are applied at checkout for future purchases and cannot be exchanged for cash unless law requires.