Privacy Policy

Last updated: 2026-03-03

Questions: welcome@cloudvaultcore.one. Related links: Privacy Policy · General Terms · Cookie Preferences · Refund & Cancellation

1. How we use personal data

We use contact details to administer enrollment, send cohort logistics, and respond to support requests. Analytics cookies, when allowed, help us understand which pages are confusing so we can improve navigation; essential cookies keep sessions and security tokens functioning. We do not sell personal data. Marketing emails are sent only when you opt in, and each message includes an unsubscribe link. If you join office hours recordings, we process voice and video solely for educational delivery unless you separately consent to archival reuse. Automated decisions with legal or similarly significant effects are not applied to learners based solely on profiling.

2. Scope and data controller

This policy covers information collected through cloudvaultcore.one, registration forms, email correspondence, and integrated scheduling widgets that load when you request a consultation. The data controller is Failover Forge, reachable at the postal address shown in the site footer and at welcome@cloudvaultcore.one. If you interact with us on behalf of an organization, both you and that organization may be subject to separate agreements; this policy still explains how we handle personal data in the learning context. Third-party processors, such as email delivery providers, act on documented instructions and may not use your data for their own marketing.

3. Your rights under Korean privacy frameworks

Depending on your residency, you may request access, correction, deletion, restriction, or portability of personal data we hold, and you may object to certain processing. We verify requests to prevent impersonation and respond within a reasonable period, typically within thirty days for straightforward cases. Where deletion conflicts with legal retention duties, we explain the limitation and may retain minimal records. You may withdraw consent for optional analytics at any time via browser controls or our cookie preferences link without affecting core site access. If you are unsatisfied with our response, you may escalate to the Personal Information Protection Commission or another competent regulator in Korea.

4. Third parties and subprocessors

We rely on vetted vendors for hosting, email, calendar booking, and classroom tooling. Contracts include confidentiality, security baseline expectations, and data processing terms consistent with this policy. Vendors may only access data needed to perform their function and must delete or return data when engagements end. If we add a materially different subprocessor for sensitive categories, we will update this policy and, where required, seek renewed consent. We are not responsible for the privacy practices of external sites linked from our curriculum reading lists; please review their policies independently.

5. Categories of data collected

Identifiers include name, email address, phone number when provided, and company name. Technical data includes IP address, device type, and coarse location derived from network information for fraud prevention. Payment-related metadata may be processed by our payment partners; we do not store full card numbers on our servers. Support tickets may contain free-text descriptions of your environment; please avoid sharing secrets or credentials in plain text. Workshop recordings, if offered, may capture audio and screens; we announce recording status at the start of each session. Children's data is not knowingly collected; if you believe a minor enrolled improperly, contact us for prompt deletion.

General Terms

Last updated: 2026-02-12

Questions: welcome@cloudvaultcore.one. Related links: Privacy Policy · General Terms · Cookie Preferences · Refund & Cancellation

1. Intellectual property and permitted use

Failover Forge retains ownership of curricula, lab environments, recordings made available during live sessions, and brand assets. You receive a personal, non-transferable license to use materials for your own learning while enrolled and for twelve months afterward for reference. You may not resell course packs, share access credentials, or host cohort materials on public repositories without written permission. If you contribute anonymized incident narratives for peer review, you warrant that you have authority to share them and that sensitive identifiers are removed. Where you reuse templates in your workplace, you remain responsible for aligning them with your employer's policies and quality standards.

2. Liability and disclaimers

Training describes operational patterns observed in the field; it does not constitute professional advice tailored to your systems. Failover Forge is not liable for outages, data loss, or business interruptions that occur when you apply techniques outside supervised labs. To the fullest extent permitted under the laws of the Republic of Korea, aggregate liability arising from these terms is limited to the tuition you paid for the specific cohort giving rise to the claim. We do not exclude liability for death or personal injury caused by negligence, fraud, or other categories that cannot be limited under applicable law. You agree to mitigate damages promptly and to cooperate in good faith if a dispute arises.

3. Acceptance and eligibility

By registering, you confirm that you are at least eighteen years old and legally able to enter contracts in your jurisdiction. You agree to provide accurate contact details and to keep your account information current. We may refuse service if we reasonably believe enrollment would compromise lab safety, violate export controls, or conflict with sanctions lists. If you register on behalf of a company, you represent that you have authority to bind that company to payment and usage obligations. Continued access after we post an update to these terms constitutes acceptance of the revised terms for future purchases; material changes affecting existing cohorts will be communicated by email.

4. Governing law and dispute resolution

These terms are governed by the laws of the Republic of Korea without regard to conflict-of-law rules that would apply another jurisdiction's laws. Courts in Seoul shall have exclusive jurisdiction over disputes, except where mandatory consumer protections in your country grant you non-waivable rights to bring claims locally. Before filing suit, you agree to attempt good-faith resolution by contacting welcome@cloudvaultcore.one with a concise description of the issue and desired outcome. If informal resolution fails within thirty days, either party may pursue formal remedies. Nothing in this section limits your right to lodge a complaint with a competent data protection or consumer authority where applicable law permits.

5. Service description and changes

Failover Forge delivers cohort-based Site Reliability Engineering training, including live sessions, asynchronous assignments, and access to lab environments for defined windows. Schedules, instructor line-ups, and lab capacity may change when external reviewers require updates or when infrastructure vendors deprecate features; we will provide reasonable notice and comparable substitutes when practicable. If a session is canceled due to low enrollment, you may transfer to another cohort or receive a refund as described in our Refund & Cancellation policy. We may update lab URLs, reading lists, and exercise repositories to address security patches; such updates do not materially reduce the learning objectives advertised at purchase unless we notify you and offer remediation options.

Cookie Preferences

Last updated: 2026-01-20

Questions: welcome@cloudvaultcore.one. Related links: Privacy Policy · General Terms · Cookie Preferences · Refund & Cancellation

1. What cookies are

Cookies are small text files stored on your device when you visit a site. They can be session-based, disappearing when you close the browser, or persistent, remaining for a defined lifetime. Local storage entries may be used for similar purposes, such as remembering theme choices. Scripts may also set first-party cookies to keep you signed in to learning portals when applicable. Understanding these basics helps you make informed choices about optional analytics.

2. Managing preferences

You can revisit cookie choices through the footer link labeled Cookie Preferences, which reopens the consent layer without clearing unrelated settings. Browser settings also let you block third-party cookies or delete existing ones; note that aggressive blocking may break authentication flows in the classroom portal. If you reject analytics cookies, we still deliver core pages, though we lose visibility into confusing navigation paths. Theme preferences are stored separately under a brand-prefixed local storage key and are not sold or used for advertising.

4. Questions about cookies

Email welcome@cloudvaultcore.one with the subject line Cookie inquiry and describe your browser version plus the page where you saw unexpected behavior. We investigate misconfigured tags promptly. If you are a corporate learner with centralized IT policies, share this policy with your administrators so they can allowlist domains required for live sessions while still honoring your choices on the marketing site.

5. Third-party cookies and embeds

Embedded scheduling widgets may set their own cookies when you interact with them; those providers act as independent controllers for data you submit through their UI. We load embeds only after you navigate to pages that advertise consultations, reducing passive exposure. Analytics partners, if enabled, receive pseudonymous identifiers rather than raw free-text fields from forms. We review vendor lists periodically and remove unused tags.

Refund & Cancellation

Last updated: 2026-04-05

Questions: welcome@cloudvaultcore.one. Related links: Privacy Policy · General Terms · Cookie Preferences · Refund & Cancellation

1. Scope of this refund policy

This policy applies to tuition for Failover Forge bootcamps and workshops purchased directly through our site or signed statements of work referencing these terms. It does not govern third-party marketplaces unless explicitly stated in an order confirmation. Enterprise packages may include custom payment milestones described in separate schedules; where a conflict exists, the enterprise schedule prevails for that engagement. Digital materials delivered instantly may have different eligibility windows as noted at checkout.

2. How to request a refund or transfer

Email welcome@cloudvaultcore.one with your full name, cohort name, and reason for the request. Include proof of purchase such as an order ID. Our team replies within one business day with next steps. If you prefer a cohort transfer instead of a refund, mention two alternate start months; transfers are subject to seat availability and any price difference if you move to a higher tier program.

3. Eligibility windows

For standard bootcamps, you may cancel within fourteen days of purchase for a full refund provided you have not accessed more than twenty percent of downloadable materials or attended more than one live session, whichever threshold is reached first. After that window, partial credits may be offered when medical emergencies or relocation documented with reasonable evidence prevent participation. Workshop tickets shorter than three weeks carry a seven-day refund window unless otherwise stated at checkout.

4. Processing timeframe

Approved refunds are initiated within ten business days and may take additional time to appear on your statement depending on your card issuer or bank rails in Korea and abroad. If payment was made via invoice, refunds follow the original wire path where feasible. We do not charge refund processing fees beyond what payment partners impose on us, and we absorb standard domestic reversal costs when the cancellation is timely under this policy.

5. Non-refundable and exceptional cases

Non-refundable items include bespoke mentor reviews already delivered, certification exam vouchers once codes are issued, and no-show fees for reserved lab windows that block other learners. If we cancel a cohort outright, you receive a full refund or transfer without penalties. Force majeure events may delay cohorts; in those cases we offer rescheduling first, with refunds if rescheduling is not viable within ninety days.

1. How we use personal data

2. Scope and data controller

3. Your rights under Korean privacy frameworks

4. Third parties and subprocessors

5. Categories of data collected

1. Intellectual property and permitted use

2. Liability and disclaimers

3. Acceptance and eligibility

4. Governing law and dispute resolution

5. Service description and changes

1. What cookies are

2. Managing preferences

3. Consent and withdrawal

4. Questions about cookies

5. Third-party cookies and embeds

1. Scope of this refund policy

2. How to request a refund or transfer

3. Eligibility windows

4. Processing timeframe

5. Non-refundable and exceptional cases